Privacy Policy

At myStrength™, your privacy is our priority.

We are committed to maintaining the safety, security and confidentiality of your personal information. This Privacy Policy explains how we protect the personal information you provide through our website, www.myStrength.com, (the “Site”) and how we use that information in connection with services offered through the Site (the “Service”). “Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, and e-mail address.

myStrength stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.

myStrength is certified through the TRUSTe Web Privacy Seal Program. TRUSTe is an independent organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. In order to obtain certification, we disclosed our information privacy practices to TRUSTe for its review to ensure compliance with TRUSTe’s requirements. If you contact us with a privacy-related concern as directed in this Policy and do not receive acknowledgment of your inquiry or if your inquiry is not satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

The myStrength Privacy Policy will address the following areas:

  • Your Privacy is not for sale.
  • We collect and use only necessary personal information.
  • You may change your Registration Information any time.
  • The Service is not available for children under the age of 13.
  • Online session information is used to improve your experience.
  • Third parties offering other products or services will not be given your personal information without your permission.
  • You are responsible for information you provide on Forums on myStrength.com.
  • Information submitted for contests, giveaways, and surveys will be treated in accordance with this Privacy Policy.
  • Your information may be disclosed to protect our rights or if required by law.
  • Your data may be transferred upon a business transition but only subject to this Policy.
  • You can transport or delete your data.
  • You will receive occasional e-mail communications from us.
  • We use industry standard data security practices.
  • Our website is encrypted.
  • You are responsible for maintaining the confidentiality of your Login ID and Password.
  • We post updates on our website whenever there is a change to our Privacy Policy.
  • Contact us if you have any questions or concerns.

1. Your Privacy is not for sale.

myStrength does not and will not sell or rent your personal information to anyone, for any reason, at any time. We use and disclose your personal information only as follows:

  • To analyze site usage and improve the Service;
  • To communicate with you about your use of the Service;
  • To fulfill your requests for certain services;
  • For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
  • To inform third-party contractors that provide services to myStrength and are bound by these same privacy restrictions;
  • To enforce the myStrength.com Terms of Use;
  • To provide your payer or other sponsor with certain activity and outcome information about your use of the Service based on your membership ID, including, but not limited to: the number of times you logged into the Service, the length of time you spent on the Site, and the results of your wellness assessment(s); and
  • As otherwise set forth in this Privacy Policy.

In the event that you access the Service as brought to you by one of our co-brand partners, through a co-branded URL, your e-mail address used for registration on the Service may be provided to that co-brand partner.

2. We collect and use only necessary personal information.

Certain areas and features of myStrength.com are available to you without registration or the need to provide any information. However, other features of the Site or the Service may require registration, which involves entering your e-mail address and password (the “Registration Information”). In order to benefit from the full functionality of the Service, you also must complete a Wellness Assessment and Personal Profile (“Results and Preferences”) to enable myStrength to tailor the Service for your use.

From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. myStrength may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner.

Such information does not identify you individually. Access to your Registration Information, Results and Preferences, and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguards governing access, in order to operate, develop, or improve the Service. Individuals who are granted access have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. We may also use third-party vendors or service providers to help us deliver the Service; they may send e-mail messages on our behalf or host and operate a particular feature or functionality of the Service. Our contracts with these third parties outline the appropriate use and handling of your information and prohibit them from using any of your personal information for purposes unrelated to the product or service they’re providing. We require such third parties to maintain the confidentiality of the information we provide to them.

3. You may change your Registration Information any time.

If your Registration Information changes during your subscription to myStrength, you may update it any time via the Service.

4. The Service is not available for children under the age of 13.

myStrength is not available to individuals who are younger than 13 years old. We do not knowingly collect or solicit Personal Information from anyone under the age of 13. If we learn that we have collected Personal Information from a child under age 13, we will take immediate steps to remove such information and terminate the child’s account. If you become aware that your child has provided us with personal information, please contact us at customerservice@mystrength.com.

5. Online session information is used to improve your experience.

When you visit myStrength.com, we may collect technical and navigational information, such as computer browser type, Internet protocol address, myStrength pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.

“Cookies” are alphanumeric identifiers in the form of text files that are inserted and stored by your Web browser on your computer’s hard drive. myStrength may set and access cookies on your computer to track and store preferential information about you. myStrength may gather information about you through cookie technology. For example, myStrength may assign a cookie to limit the number of times you see a particular myStrength Offer or to help better determine which myStrength Offers to serve to you. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of the Service may be impaired.

We encode our cookies so that only we can interpret the information stored in them.

Web beacons are images embedded in a Web page or e-mail message for the purpose of measuring and analyzing site usage and activity. myStrength, or third-party service providers acting on our behalf, may use Web beacons to help us analyze Site usage and improve the Service.

We may use third-party service providers to help us analyze certain online activities. For example, these service providers may help us measure the performance of our online campaigns or analyze visitor activity on myStrength.com. We may permit these service providers to use cookies and other technologies to perform these services for myStrength. We do not share any personal information about our customers with these third-party service providers, and these service providers do not collect such information on our behalf. Our third-party service providers are required to comply fully with this Privacy Policy.

6. Third parties offering other products or services will not be given your personal information without your permission.

There are a number of separate products and services offered by third parties advertised by us on our Site and through the Service that may be complementary to your use of myStrength.com (collectively, “myStrength Offers”). If you choose to use these separate products or services, disclose information to the providers, or grant them permission to collect information about you, then their use of your information is governed by their privacy policies. You should evaluate the practices of external service providers before deciding to use their services. myStrength is not responsible for their privacy practices. If you click on a link to a third-party site, myStrength encourages you to check the privacy policy of that site. myStrength may present links in a format that enables us to keep track of whether these links have been followed and whether any action has been taken on a third-party website. We use this information to improve the quality of the myStrength Offers and customized content on the Service.

7. You are responsible for information you provide on Forums on myStrength.com.

If you use a community discussion, bulletin board, blog or chat room on our Site, you should be aware that any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. These forums may be hosted by myStrength or by a third-party service provider on myStrength’s behalf.

8. Information submitted for Contests, Giveaways, and Surveys will be treated in accordance with this Privacy Policy.

From time to time, myStrength may offer you the opportunity to participate in contests, giveaways, and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for those contests, giveaways, or promotions. From time to time, myStrength may also ask you to participate in surveys designed to help myStrength improve the Site. Any personal information provided to myStrength in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.

9. Your information may be disclosed to protect our rights or if required by law.

Notwithstanding the foregoing, myStrength reserves the right (and you authorize myStrength) to share or disclose your personal information when myStrength determines, in its sole discretion, that the disclosure of such information is necessary or appropriate:

  • To enforce our rights against you or in connection with a breach by you of this Privacy Policy or the myStrength.com Terms of Use;
  • To prevent prohibited or illegal activities; or
  • required by any applicable law, rule or regulation, subpoena, or other legal process.

10. Your data may be transferred upon a business transition but only subject to this Policy.

In the event that myStrength undergoes a business transition such as a merger or acquisition by another company, and as a result any personally identifiable information is transferred to another company, we will require the successor to comply with the terms of this Policy.

11. You can transport or delete your data.

Your data is yours. You can remove it any time you want. When you request that we delete your account for the Service, your data will be permanently expunged from our primary production servers, and further access to your account will not be possible. However, your data may remain on a backup server or media. myStrength keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. We also reserve the right to use any aggregated or anonymous data derived from or incorporating your personal information.

12. You will receive occasional e-mail communications from us.

We allow users to subscribe to e-mail newsletters and from time to time may transmit e-mails promoting myStrength or third-party goods or services.

myStrength.com subscribers have the ability to opt-out of receiving our promotional e-mails and to terminate their newsletter subscriptions by following the instructions in the e-mails. Opting out in this manner will not end transmission of service-related e-mails, such as e-mail alerts.

13. We use industry standard data security practices.

We use a combination of firewall barriers, encryption techniques, and authentication procedures, among others, to maintain the security of your online session and to protect myStrength.com accounts and systems from unauthorized access.

When you register for the Service, myStrength requires a password from you for your privacy and security. Information such as your Registration Information for myStrength.com is transferred securely by myStrength.

Our servers are in a secure facility. Access requires multiple levels of authentication, including biometrics recognition procedures. Security personnel monitor the system 7 days a week, 24 hours a day.

Our databases are protected from general employee access both physically and logically. We encrypt your Service password so that your password cannot be recovered, even by us. All backup drives and tapes also are encrypted.

We enforce physical access controls to our buildings.

No employee may put any sensitive content on any insecure machine (i.e., nothing can be taken from the database and put on an insecure laptop).

myStrength has been verified by Verisign for its use of SSL encryption technologies and audited by TRUSTe for its privacy practices. In addition, myStrength tests the Site daily for any failure points that would allow hacking.

However, it is important to understand that these precautions apply only to our Site and systems. We exercise no control over how your information is stored, maintained, or displayed by third parties or on third-party sites.

14. Our website is encrypted.

From the time you submit your Login ID and Password, the communications between your computer and myStrength.com are encrypted. This enables client and server applications to communicate in a way that is designed to prevent eavesdropping, tampering, and message forgery.

15. You are responsible for maintaining the confidentiality of your Login ID and Password.

We maintain strict rules to help prevent others from guessing your password. We also recommend that you change your password periodically. Your password must be 6-8 characters in length. You are responsible for maintaining the security of your Login ID and Password. You may not provide these credentials to any third party. If you believe that they have been stolen or been made known to others, you must contact us immediately atsecurity@myStrength.com, but in any event, you should change your password immediately via the Service. We are not responsible if someone else accesses your account through Registration Information they have obtained from you or through a violation by you of this Privacy Policy or the myStrength.com Terms of Use.

If you have a security related concern, please contact us at security@myStrength.com. We will work closely with you to ensure a rapid and personal response to your concerns.

16. We post updates on our website whenever there is a change to our Privacy Policy.

We update this Privacy Policy periodically. The date last revised appears at the end of the Policy. Changes take effect immediately upon posting.

17. Contact us if you have any questions or concerns.

If you have questions, comments, concerns, or feedback regarding this Privacy Policy or any other privacy or security concern, send an e-mail to security@myStrength.com.

(rev. 4/2013)